Privacy policy.

1. Introduction This privacy policy (“Policy”) describes how the personally identifiable information (“Personal Information”) you may provide on the www.tutor-me.net website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) is collected, protected, and used. It also outlines the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you (“User”, “you” or “your”) and the operator of this Website (“Operator”, “we”, “us” or “our”), Tutor Me. Tutor Me is a part of Zen Professional Development. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

2. Automatic Collection of Information We prioritise the security of customer data and adhere to a no-logs policy. We may process only minimal user data, only as much as is necessary to maintain the Website and Services. Automatically collected information is used solely to identify potential cases of abuse and gather statistical data regarding the usage and traffic of the Website and Services. This statistical information is not aggregated in a way that would identify any specific user.

3. Collection of Personal Information You can access and use the Website and Services without revealing any Personal Information. If you choose to use certain features of the Website, you may be asked to provide Personal Information (e.g., name and email address). We collect and store any information you knowingly provide when you create an account or fill out forms on the Website. This may include:

  • Personal details (e.g., name, country of residence)

  • Contact details (e.g., email address, mailing address)

  • Account credentials (e.g., username, password)

Some of this information is provided directly by you, while we may also collect data from public databases or joint marketing partners. If you choose not to provide certain information, you may be unable to use certain features of the Website. For clarification about what information is mandatory, you are welcome to contact us.

4. Use and Processing of Collected Information To provide you with access to the Website and Services, or to meet legal obligations, we collect and use your Personal Information. This data may be used for:

  • Creating and managing user accounts

  • Responding to enquiries and providing support

  • Improving user experience

  • Complying with legal obligations

  • Operating the Website and Services

Processing your Personal Information is based on your interaction with the Website and Services, your location, and whether: (i) you have given consent; (ii) processing is necessary for an agreement with you; (iii) processing is required by law; (iv) processing is in the public interest; (v) processing supports our legitimate interests.

In jurisdictions where it applies, we may process data until you object to such processing (opt-out). We are happy to clarify the specific legal basis that applies.

5. Managing Information You can delete some Personal Information via your account settings or by contacting us. Deleted information may remain in our records as needed to meet obligations to affiliates, partners, or legal authorities.

6. Disclosure of Information We may share your Personal Information with trusted third-party partners or affiliates as needed to complete transactions or deliver services. These third parties only receive the information required to perform their functions and are not permitted to use it for other purposes.

We may disclose Personal Information when legally required, to protect our rights, investigate fraud, or ensure user safety.

7. Retention of Information We retain Personal Information for the time necessary to fulfil legal and business purposes. Aggregated, non-identifiable data may be retained beyond this period. Once the retention period ends, data is deleted, and rights such as access or erasure cannot be enforced.

8. User Rights You have the right to: (i) withdraw consent at any time; (ii) object to data processing; (iii) access your data; (iv) verify and correct data; (v) restrict processing in certain circumstances; (vi) request data erasure; (vii) receive your data in a portable format.

These rights apply where data is processed automatically and based on your consent or a contract.

9. Children's Privacy We do not knowingly collect information from individuals under 18. If you are under 18, please do not submit any Personal Information. Parents/guardians should monitor their children’s online activity and contact us if they believe a child has provided us with Personal Information.

10. Do Not Track Signals Currently, the Website does not respond to Do Not Track signals due to inconsistent industry standards. Regardless, we strive to minimise data collection and respect your privacy.

11. Email Marketing We may offer newsletters and updates. Your email will never be sold or shared outside what is necessary for email delivery. You may unsubscribe at any time. Transactional emails will still be sent as required.

12. Links to Other Websites The Website may contain links to external sites not owned or operated by us. Please review the privacy policies of those sites. We are not responsible for their practices.

13. Information Security We use appropriate safeguards to protect Personal Information but cannot guarantee complete security due to the nature of the internet. You acknowledge these risks when sharing data online.

14. Data Breach If a data breach occurs and poses a risk to your privacy, we will notify affected individuals and cooperate with relevant authorities as required.

15. Changes to This Policy We reserve the right to update this Policy at any time. Significant changes will be announced on the Website. Continued use of the Website indicates your acceptance of any changes.

16. Acceptance of This Policy By using the Website and Services, you confirm that you have read and agree to this Policy. If you do not agree, please do not use the Website or Services.

17. Contact Us If you have questions about this Policy or how your information is handled, please contact us at: info@tutor-me.net

This Policy was last updated on May 2025..