Terms & Conditions

Effective Date: 1st June 2025

Welcome to Tutor Me (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.tutor-me.net and the tutoring services we provide (“Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Services

We deliver online and in-person tutoring for students aged 10–18 (KS2 to KS5) in English, Maths and Science. All sessions are taught by UK-qualified subject specialists who:

  • hold an Enhanced DBS check (Disclosure and Barring Service), and

  • possess a valid UAE Police Clearance Certificate (PCC).

Lessons may be one-to-one or in small groups.

2. Trial Sessions

Every new student is entitled to a free trial session (subject to availability) which must be booked in advance.

3. Booking & Payments

  • Enrolment fee: A one-off, non-refundable AED 200 enrolment fee is payable per student when you register.

  • All tuition sessions must be booked and paid for in advance.

  • Accepted payment methods: bank transfer, Stripe, PayPal (details provided on invoice).

  • Missed sessions without 24 hours’ notice may be charged at the full rate.

  • Group sessions are non-refundable once booked unless cancelled by us.

4. Cancellations, Missed Sessions & Make-Ups

  • You may cancel or reschedule a session free of charge with at least 24 hours’ notice.

  • Missed-session allowance: Within each academic term, a student may miss up to two (2) sessions and arrange make-up lessons within the same term, subject to tutor availability.

  • If more than two sessions are missed in the term, additional make-ups are not guaranteed and the full fee remains payable unless the absence was genuinely unavoidable (e.g. medical emergency) and you informed us before the session.

  • Make-up sessions not used by the final day of the term expire and are forfeited.

5. Code of Conduct

Students and parents/guardians agree to:

  • arrive on time;

  • provide a quiet, distraction-free space for online lessons;

  • treat tutors and peers with respect; and

  • refrain from any offensive or inappropriate behaviour.

Breaches may result in suspension or removal from the programme.

6. Parental Responsibility

For students under 18, a parent/guardian must:

  • supply accurate contact details;

  • ensure punctual attendance; and

  • oversee the student’s engagement and conduct.

7. Technology Requirements (online sessions)

You will need:

  • a stable internet connection;

  • a device with a working camera and microphone; and

  • access to Google Meet (no account required).

We are not liable for interruptions caused by local connectivity or equipment issues.

8. Limitation of Liability

While we strive for academic excellence, we do not guarantee specific results. Tutor Me is not liable for any loss, damage or failure to achieve particular outcomes, nor for technical interruptions beyond our control.

9. Privacy

Personal data is handled in line with our Privacy Policy. We never sell or share your information without consent.

10. Changes to Services or Terms

We may update these Terms at any time. Updates will appear on our website, and continued use of the Services constitutes acceptance of the revised Terms.

11. Contact

Questions? Get in touch:
📧 info@tutor-me.net
🌐 www.tutor-me.net

12. What to Bring to the Centre

Students attending in-person sessions must bring the following:

  • A pencil case with necessary stationery (pens, pencils, ruler, rubber, etc.)

  • A scientific calculator for Maths and Science sessions

  • Any homework or school material they would like help with

Coming prepared ensures they get the most out of each lesson.